INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.

Where can I view my sales receipt?

My Account order page.

How can I return an item?
  1. Returning an online item to the store will reduce wait times for your refund or exchange. Replace the item in its original packaging. Bring your item, original packaging, the credit card you used, if applicable and the receipt. Go to the Returns or Customer Service department at the store.
Will you restock items indicated as “out of stock?”

If a popular item is out of stock, we try hard to restock within 2 weeks. For slower selling items, we try to restock within 1-2 months.

INFORMATION ABOUT US

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